How does Care work?
Anyone in the TW17 area who wants help rings the Care number (01932-254604). This is a central telephone number which, during duty hours, redirects calls to the number of that day's duty officer. The duty officer is a volunteer who sits in her/his home and receives the requests from callers. She or he will then take down details of the request together with the name, address and phone number of the client before contacting a duty driver, a volunteer who has undertaken to cover the requests for the required day.
The duty officer works from a driver roster. Immediate contact with the appropriate duty driver may not prove possible so advance notice is desirable. On particularly busy days more than one volunteer driver (taken from a supplementary list) may be called upon. The duty officer keeps records of the requests and he or she will confirm whether or not requests can be accommodated. The volunteer driver will also make contact with the client to arrange a mutually convenient time.
No charge is made for our services, but drivers carry a box for donations. We do not expect or want donations from clients who are on limited incomes. However, for those who can afford it, any donation is gratefully received and helps us to meet our administrative costs.